We accept order cancellations within 2 hours of purchase. After this period, your order moves into production and can no longer be cancelled, modified, or edited.

To request a cancellation, please contact us within the 2-hour window:

📧 Add email
📱 WhatsApp:

Our team will be happy to assist you.

Every Frame Lane order undergoes careful quality checks before it is shipped. However, in the rare event that you receive an incorrect or damaged product, we're here to help.

Eligibility

Returns or exchanges are accepted only if:

You have received the wrong product, or
The product arrives damaged or has a manufacturing defect.

Requests must be made within 48 hours of receiving your order. Unfortunately, we will be unable to process claims submitted after this period.

How to Request a Return or Exchange

Please contact us through any of the following channels:

📱 WhatsApp:
📧

When reaching out, please include:

Subject: Return / Exchange Request
Reason for return or exchange
Order number
Date of delivery
Clear photos of the product and packaging as supporting evidence
Return Conditions

To be eligible for a return or exchange:

The product must be unused and in the same condition as received.
The item must be returned in its original packaging.
Refunds

Once the returned item has been received and inspected, we will process your refund for the value of the product purchased. Refunds will be issued to the original payment method used at checkout.