Refund policy

As all our products are made to order, we review each case separately for return and refund.

Return window

On receiving your order you have a 2-day (48-hour) window to contact us if there is an issue with your order. After 48 hours (2 days) all sales are marked final and we are unable to accept any claims.

Eligible cases for return or refund

The following are the only cases we accept returns or refunds for:

1. The item was damaged on arrival.
2. The item has a manufacturing defect.
3. The wrong item was shipped.

Return conditions

To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at work.framelane@gmail.com with your order number, the date of delivery, and clear photographs of the product and its packaging. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at work.framelane@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.